Q. What are the shipping methods available?
A. Tatsat has partnered with various reputed courier partners like Fed Ex, DHL, Delhivery, Xpressbees, Aramex etc. who provide the best door to door service around the country. For folks outside India, please connect with us at email@example.com and we would be happy to assist.
Q. How long will it take to receive my package?
A. Depending on your location it takes 5-10 days for the package to reach you after dispatch. Once shipped, you would receive an e-mail with the tracking ID of the package dispatched against your order.
Q. Whom should I contact if I have any questions?
A. You may reach out to us via any of the means listed on our “Contact Us” page. We will be more than happy to assist to you at any point of time.
Q. What is the return policy?
A. All our orders go through stringent checks to ensure that there are no compromises on quality. We ensure that not a single defective product should reach our clients.
However, if you do have a concern, we’ll do our utmost to take care of it.
- If you receive a damaged product, we request you to kindly mail us at firstname.lastname@example.org with your order number, a photograph of the damaged product and packaging within 48 hours of receiving it. Our team will assess the damage and intimate you further.
- In case you would like to return a product, kindly intimate us within 7 days of receiving it. The product should reach us within 15 days after your intimation. Kindly note that the return shipping cost will have to be borne by you.
- For returns, the product should be in an unused condition and must retain the price tags with original packaging.
- The refund for the return will be initiated once the product has reached us in the same condition and has been approved by the team for refund or exchange.
The address to ship the product is:Tatsat- a socially conscious store
E-50 Shop No. 3
Hauz Khas Main Market
Also, kindly note that given the nature of some products, all products are not eligible for return. Request you to kindly check these details in the product information section.
Happy Shopping! :)